Frequently Asked Questions
Please click on each of our most frequently asked questions to see the answers.
A: Our design studio is located in the west end of Ottawa on Iber Rd. Our services are by appointment only.
A: Ideally, yes, it is always best to see your space in the best possible light, which is always the daylight and to dedicate the time necessary to invest wisely in your home.
A: We come to you, from the initial consultation to final installations, we bring everything to your home. We offer a broad range of products and services that will appeal to all tastes and most budgets. It is our job to interview, interpret and present the best possible solutions to any of your decorating and design dilemmas.
A: Our initial consultation is complimentary, as it is a "get to know you and your project” meeting that will lead us to the conclusion that we are suited to work together. Fees are determined at that point for the services required based on the project. Should you only want to have a colour consultation or general suggestions we would charge a fee at that time to do so.
A: Our first meeting is extremely important as it sets the tone and establishes the parameters of our working relationship. We always recommend that whoever will be involved at the decision making level be at that first appointment. We will have you show us your space and explain to us what you are trying to accomplish with the space. We will ask lots of questions, likely about things you never thought of.
A: We have guidelines that we can review with you that will provide us with a realistic dollar forecast to begin your project. It is important to note it is a guide and may be slightly higher or lower for the finished look. We work very diligently to be sure we are all on the same page to start with, so there are no surprises. We take your budget very seriously.
A: No, you may just need a paint colour, a new rug or window treatment which is fine. However, we also do full additions, complete renovations of kitchens or baths and whole room decorating. We are able to do you whole home if that is what you need.
A: Absolutely, for many projects that is the jump off point for the whole new look. We may make suggestions to move things to other areas or make changes to pieces that could work with the whole design.
A: No, we have many Preferred Suppliers that we have vetted and can vouch for their quality and customer service, we are the “retailer” of choice for them. There isn't anything that we don't have available and there is no need to travel from store to store in search of anything. We bring it all to you in your home, your light and surroundings.
A: Depending on the nature of the work being done, it can range from as short a time as having a stock item that can suit your needs to a few months lead time for renovation or whole room projects. It is always best to allow for a 10-12 week lead time on any custom project and one that will bring you many years of enjoyment.
A: As all the items we are bringing in are done custom for you and are one of a kind in many cases, we cannot accept returns. We take great care to ensure that everything we select is the best possible choice. Should we have something that isn't to our standard or has an issue, it will be looked after immediately.
A: This is not part of our business model as it is very difficult to determine what another supplier might offer and our plans are all done utilizing our suppliers. Everything is done with specific dimensions and scaled plans to suit your personal space. Everything fits and we cannot guarantee that from a source we don't work with. Quality, balance and customer service are paramount to our services.
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